You’ve placed an order on Boxed-Up or are thinking about it. Naturally you are wondering what you can expect in terms of our packaging delivery terms to you.
All orders are shipped flat-packed for convenient storage and either shipped via courier or bulk freight, dependent on your order size.
Paid orders received before 11:45am Monday to Friday will be despatched the same day*, using a next working day delivery service. (For Bulk orders please allow 78 hours for your order to be processed). Orders received after this 11:45am cut off, will be despatched the next working day.
*Please allow up to 48 hours for your order to be received across November and December. We will endeavour to uphold our next day policy, but due to the volume of orders received during these busy months, the orders will be dispatched in order they are received, which on occasion can mean that your order may take up to 48 - 72 hours.
Please note that weekends and bank holidays are not considered to be working days. Orders received after 11:45am Friday, and across the weekend, will be dispatched the following working day.
We use UK Mail and they will notify you via text or email once they have received your order, to provide you with an estimated time of delivery. All orders shipped will receive a tracking number, unless shipped via Bulk. If for any reason this is not the case please Contact our customer service team, who will be able to help you further.
All orders shipped within UK Mainland are eligible for FREE SHIPPING. Locations, as defined by our chosen courier, will be subject to a delivery surcharge. This will automatically be calculated during checkout. The areas this affects are as follows;
If you have any queries, please Contact our sales team, who will be happy to help.
Orders which are equal to a pallet quantity are known as BULK (1000+). Our website will identify for you when your order has reached a bulk status, with a blue banner at the header of the website and again at checkout. Bulk orders will still be shipped free of charge within the UK, please however allow for 48 - 72 hours for your order to be processed and shipped via freight. All bulk orders items will be sent on a Pallet and sent via a taillift truck.
Please note that bulk orders placed on Fridays, will not be dispatched until Monday or in the event of a bank holiday, bulk orders will be dispatched on the next available working day
Collect From Us
For those customers of ours who live locally you are welcome to collect from our warehouse in Wigan. Just select 'collect from us' at checkout, and contact a member of the boxed-up sales team to discuss how to find our warehouse entrance and a suitable time for collection. Items which are to be collected will be handballed. Please note - During busy times we ask that you allow up to 5 hours to collect your order.
You can collect from us Monday - Thursday 9:00am - 4:30pm and Friday 9:00am - 12:00 noon