Delivery Information

You’ve placed an order on Boxed-Up or are thinking about it. Naturally, you’re wondering what you can expect in terms of our packaging delivery terms to you.

All orders are shipped flat-packed for convenient storage and either shipped via courier or bulk freight, dependent on your order size.

Next Working Day Delivery as Standard**

Paid orders received before 3:00 pm Monday to Thursday & 11:30 Friday will be despatched the same day*, using a next working day delivery service. (For Bulk orders please allow 48 hours for your order to be processed). Orders received after this 3:00 pm and 11:30 pm on a Friday cut off, will be despatched the next working day.

*Please allow up to 48 hours for your order to be received across November and December. Deliveries to non-mainland locations may take longer due to extended shipping times. We will endeavour to uphold our next day policy, but due to the volume of orders received during these busy months, the orders will be dispatched in the order they are received, which on occasion can mean that your order may take up to 48 – 72 hours to be delivered.

Ordering on Fridays, Weekends & Bank Holidays

Please note that our core business hours are Monday – Friday 7.15 am – 5.30 pm. Weekends and bank holidays are not considered to be working days. Orders received after 11:30 am on a Friday will be picked and packed the following Monday and despatched for Tuesday (except for Bank Holidays).

Tracking Your Order

We use DHL and they will notify you via text or email once they have received your order, to provide you with an estimated time of delivery. All orders shipped will receive a tracking number unless shipped via Bulk. If for any reason this is not the case please Contact our customer service team, who will be able to help you further.

Costs & Surcharge Areas

Shipping costs are defined by “zones” as stipulated by our chosen courier. Orders over £50 (excluding VAT) to locations within zones A & B will be free unless you are subject to the London congestion charge. Here is a breakdown of costs by shipping zones:

**Delivery to Zones C & D may take up to 2- 3 working days. Please allow extra time for your delivery, if you order from these areas. If you have any queries, please contact our sales team, who will be happy to help.

Bulk Orders (Pallets)

Orders which are equal to a pallet quantity are known as BULK (1000+). Bulk orders will still be shipped with an additional cost of £10 if in Zone *C or *D (*mainland only), please allow for 1 – 2 working days for your order to be processed and shipped via freight. All bulk order items will be sent on a Pallet and sent via a tail lift truck.

Please note that bulk orders need to be placed before 11 am Monday-Thursday. Any orders placed after this cut off time or on Fridays; will not be dispatched until Monday or in the event of a bank holiday, bulk orders will be dispatched on the next available working day

Collect From Us

For those customers of ours who live locally, you are welcome to collect from our warehouse in Wigan. Just select “collect from us” at checkout, and contact a member of the boxed-up sales team to discuss how to find our warehouse entrance and a suitable time for collection. Items that are to be collected will be hand picked. Please note – during busy times we ask that you allow up to 5 hours to collect your order.

Our core business hours for collection are Monday – Thursday 7.15 am – 5.00 pm and Friday 9:00am – 11:30 am

Parcel collections can be arranged Monday to Friday between these hours.

For pallet collections please contact our team to arrange a suitable time.