FAQ’s
Welcome to our new web site. We’ve put together some pointers to help you find the boxes that you’re looking for quicker.
Mainland UK – We currently use DHL to deliver our parcels on a next working day delivery for the UK. Please place any orders before 3:00 pm to ensure your order reaches our system in time for processing and collection
Scottish Highlands & non-UK mainland – Please note that parcels to remote areas can take up to 48 – 72 hours to be delivered.
We deliver to the mainland UK, and non-mainland UK locations only.
If you have ordered in bulk, dispatch can take up to 72 hours. Orders on pallets are only delivered Monday – Thursday. Orders placed on Thursday will be dispatched on Monday for Delivery on Tuesday (Working days only)
This depends on the size of the boxes. The larger the boxes and the larger the quantity, the more likely the boxes will be dispatched on a pallet. If you would like further information regarding bulk orders, please contact our friendly team at 01942 524 256
We highly recommend that you check out before 14:45 Monday – Thursday and 11:30 Friday as our system may take up to 15 minutes to process your payment and your order. All orders placed after this time will be sent on the next available working day.
We use DHL. Tracking numbers are emailed over to the email address on your file as soon as your order has been processed. You can then track this on the DHL website. If you are having difficulties locating your tracking number, please look in your junk account or phone our office at 01942 524 256 so that one of our friendly team can check on your order for you.
Orders placed before 3:00 pm Monday – Thursday and 11:30am Friday will be sent on a next working day delivery. Orders placed after this time will only be dispatched the following working day. We are unable to send any orders after this cut-off time. If your order is late and was placed before the cut off time, please contact our office at 01942 524 256
Unfortunately, we do not dispatch any orders during the weekends or Bank Holidays.
Yes, you can download all your VAT invoices for your orders. Simply log into your account, go to my orders, and find the order that you would like an invoice for. Click on order details and from here, you will be able to print a VAT invoice in PDF form.
We use B flute board which has a thickness of 3mm and is our most widely used flute profile due to its all-around compression strength, compactness, printability and cost-effectiveness. This flute can be used for most styles of boxes along with many different industries. Occasionally we use other flutes, however, the listing will state this.
Our double wall boxes use a BC flute board which has a thickness of 6mm and is normally used when compression and stacking strength are important. Heavily used as packing material, whether it’s exporting in the UK or abroad, you would always need a BC Flute if you are sending products out on couriers.
B Flute (Single Wall)
| Grade | Approx. Contents Weight |
| 125 K/T | 5kg |
| 150 K/T | 10kg |
| 200 K/T | 15kg |
BC Flute (Double Wall)
| Grade | Approx. Contents Weight |
| 125 K/T | 15kg |
| 150 K/T | 20kg |
| 200 K/T | 30kg |