Order within 23 hrs 45 mins for free mainland UK next working day delivery
Made in Britain
**Order before 11:45 am for Free Next Working Day UK delivery**

FAQ's

How long does delivery take?

Mainland UK - We currently use UK Mail to deliver our parcels on a next working day delivery for the UK. Please place any orders before 11:45am to ensure your order reaches our system in time for processing and collection

Ireland, scottish highlands & non UK mainland - Please note that parcels to remote areas can take up to 24 - 72 hours to be delivered. 

Where do you deliver to?

We deliver to the mainland UK, Ireland and non- mainland UK locations only at the moment, but are working with our courier to introduce international delivery.

I've ordered a large order? is delivery the same as smaller orders?

If you have ordered in bulk, dispatch can take up to 72 hours. Orders on pallets are only delivered Monday - Thursday. Orders placed on Friday will be dispatched on Monday for Delivery on Tuesday (Working days only)

What is a large / bulk order?

This depends on the size of the boxes. The larger the boxes and the larger the quantity, the more likely the boxes will be dispatched on a pallet. If you would like further information regarding bulk orders, please contact our friendly team on 01942 524 256

What time do I need to chekout for same day dispatch?

We highly recommend that you check out before11:45am as our system may take upto 15 minutes to process your payment and your order. All orders placed after this time will be sent on the next available working day. 

Which courier do you use and can I track my order?

We use UK Mail. Tracking numbers are emailed over to the email address on your file as soon as your order has been processed. You can then track this on the UK Mail website. If you are having difficulties locating your tracking number, please look in your junk account or phone our office on 01942 524 256 so that one of our friendly team can check on your order for you.

My order is late, what can I do?

Orders placed before 11:45am Monday - Friday will be sent on a next working day delivery. Orders placed after this time, will only be dispatched the following working day. We are unable to send any orders after this cut-off time. If your order is late and was placed before the cut off time, please contact our office on 01942 524 256

Do you deliver on Saturdays or during Bank Holidays?

Unfortunately we do not dispatch any orders during the weekends or Bank Holidays. If you would like a Saturday* delivery, please contact our office on 01942 524 256. Charges will apply*

I need a VAT invoice for my order, can I download one from your website?

Yes you can download all your VAT invoices for your orders. Simply log into your account, go to my orders, find the order that you would like an invoice for. Click on order details and from here, you will be able to print a VAT invoice in PDF form.

What flute does your single wall boxes use?

We use B flute board which has a thickness of 3mm and is our most widely used flute profile due to its all-round compression strength, compactness, printability and cost effectiveness. This flute can be used for most styles of boxes along with many different industries. Occassionally we use other flutes, however the listing will state this. 

What flute does your double wall boxes use?

Our double wall boxes use a BC flute board which has a thickness of 6mm and is is normally used when compression and stacking strength is important. Heavily used as a packing material, whether its exporting in the UK or abroad, you would always need a BC Flute if your sending products out on couriers.

B Flute (Single Wall)

Grade

Approx. Contents Weight

125 K/T

5kg

150 K/T

10kg

200 K/T

15kg

BC Flute (Double Wall)

Grade

Approx. Contents Weight

125 K/T

15kg

150 K/T

20kg

200 K/T

30kg